Product Support
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Customer Support
MHIA strongly believes that customers come first. Contact the MU-2 Customer Support department anytime for assistance. Please contact MHIA at [email protected].
Technical Support
The MU-2 Technical Support department provides immediate assistance to MU-2 Authorized Service Centers and MU-2 Owner/Operators on a 24-hour, 7-day a week basis. MU-2 Technical Support includes Field Service Representatives located within the Authorized Service Center Network and supported by the Technical Support team at MHIA.
Flight Training
SIMCOM by CAE
SIMCOM is the preferred training provider of Mitsubishi Heavy Industries America, Inc. (MHIA). SIMCOM’s simulator training provides the optimum method to accomplish a comprehensive training course that includes all normal, emergency and abnormal procedures, which can be accomplished most effectively and safely in a simulator. Training is most beneficial when the pilot can experience both normal and emergency operations while responding to realistic simulation of malfunctions, flight conditions and indications, which prepare the pilot for real life emergencies.
SIMCOM, in Orlando, Florida, operates a state-of-the-art Level 5 Flight Training Device (FTD) that is capable of presenting realistic scenarios for virtually all normal, abnormal and emergency flight and ground operations for the MU-2. The FTD has been outfitted to represent most MU-2 models with Garmin G600 electronic flight display, as well as Garmin GTN-750 and GNS-430 navigation systems. SIMCOM’s Level E visual system provides 150 degree wrap around visuals. Selection of your home airport is even possible through mapping and terrain software.
SIMCOM’s instructors have many years of experience with the MU-2 and are seasoned professional instructors. They will instruct you in the flight training device as well as in your actual aircraft, meeting all FAA required training requirements. They can also provide your in-aircraft training at your home airport. Finally, SIMCOM’s instructors are available for mentoring if required by your insurance company.
14 CFR Part 91 Subpart N
Pilots that fly the MU2 are required to train and fly in accordance with Federal Aviation Administration (FAA) Part 91 Subpart N requirements. Instructors providing training for the MU2 must by approved by the FAA in accordance with Part 91 Subpart N.
Computer Training Systems (CTS) – Icing Awareness Training Video
https://www.ctsys.com/custom-course/mu2/
Computer Training Systems (CTS) is the preferred provider of MHIA’s Icing Awareness Training Course. CTS provides an on-demand online viewing of Icing Awareness Training Video, YET 15704. The course meets the requirements of FAA’s Global Alternative Means of Compliance (AMOC) for FAA Airworthiness Directive 2003-22-07 R1. Upon successful completion of the training course, CTS generates a certificate of completion to be presented to MU-2 qualified flight instructors. Per FAA instructions, MU-2 pilots who operate U.S. registered airplanes and wish to use the online viewing method must: 1) notify their FAA Principal Inspector (PI) or the manager of the local FAA Flight Standards District Office (FSDO) before using the AMOC, 2) after completing the on-demand online viewing, have a pilot logbook endorsement completed by any MU-2 qualified flight instructor, and 3) comply with all other conditions of the Global AMOC.
Pilot’s Review of Proficiency (PROP) – Safety Seminar
Pilot’s Review of Proficiency (PROP) is a highly acclaimed aviation safety seminar for pilots. PROP has been offered biennially for over 20 years and is hosted by Mitsubishi Heavy Industries America, Inc. (MHIA). The speakers are experts in aviation safety who explore topics that enrich decision making and situational awareness for pilots, aircraft owners, instructors, service center mechanics, and anyone involved with the MU-2 airplane.
Service Center Network
Mitsubishi Heavy Industries America, Inc. (MHIA) has authorized a number of service facilities throughout the United States to provide the most qualified maintenance, technical service and parts support to the MU-2 fleet and owner/operators. The MU-2 Authorized Service Centers are geographically located to be as close to the majority of the MU-2 population as possible.
MU-2 Authorized Service Centers
North America
- Carolina Turbine Support, Inc.
- 10 Forward Court
Aiken, SC 29805
Tel: 888-222-7969
Fax: 803-641-0255
http://www.cts-mu2.com
- Intercontinental Jet Service Corporation
- 3322 N. 74th East Ave.
Hangar #27
Tulsa, OK 74115
Tel: 800-349-6827
Fax: 918-834-5187
http://www.ijetservice.com
- Jet Air Corporation
- 1921 Airport Drive
Green Bay, WI 54313
Tel: 800-382-0250
Fax: 920-497-2678
http://www.jetairgroup.com
South America
- Sete Taxi Ltda
- Aeroporto Santa Geoveva
Setor Hangares SUL Hgr 2
Goiania, GO, Brazil 74672-450
Toll free: 800-602-7070
Tel: 011-55-62-3096-7000
http://www.setetaxiaereo.com.br
Europe
- Saab AB
- Aviation Services Aeronautics
Skavsta Airport
Nykoping, Sweden
Tel: 011-46-155-77100
Fax: 011-46-155-285248
http://www.saabgroup.com
Spare Parts
Mitsubishi Heavy Industries America, Inc. (MHIA) maintains a comprehensive inventory of new genuine Mitsubishi MU-2 spare parts direct from the manufacturers at our facilities in Coppell, Texas. Common maintenance parts that are necessary for all recommended periodic inspections for MU-2 owner/operators are also available. MHIA maintains a list of vendor/suppliers in Japan and the United States to ensure parts are available in a timely manner for owner/operators to maintain the airworthiness and continued operations of their MU-2.
Please send all spare parts related inquiries to [email protected].