Service

Quality Care

The QC (Quality Care) program is focused on improving product quality and machine health as well as increasing operator and maintenance proficiency. With this program, a MHIA technician is on site for two days during the week with the goal of better diagnosing machine health and targeting several areas of potential improvement. The results are better trained operation and maintenance staff which over time is proven to result in improved box quality, faster set-ups, increased feeds per hour and reduced unplanned down-time.

Visit Includes

• Basic maintenance and operator training
• Common machine adjustments as time allows
• Instructions on running an effective PM program

Maintenance

The MAV (Maintenance Agreement Visit) and EMAV (Extended Maintenance Agreement Visit) programs include 4 preplanned visits per year scheduled quarterly. These visits provide an overall report of the machine condition and help to resolve common issues preventing efficient setup and operation of the machine.

Visit Includes

• Quick overall machine audit including common wear checks and PM items
• Machine adjustments as time allows
• Detailed report on overall machine condition and any adjustments made

Maintenance Agreement Visit (MAV)

The Maintenance Agreement Visit (MAV) program includes 4 preplanned visits per year scheduled quarterly. These visits focus on completing a thorough audit of a particular section of the machine. The checks in the audit are focused on determining the need for any common rebuilds. The section of the machine being audited changes on each visit so that a thorough audit of the machine is completed throughout the course of the 4 visits each year.

Visit Includes

• Visit# 1 Feed Section
• Visit# 2 Slotter Section
• Visit# 3 Folding Section
• Visit# 4 Counter ejector
• Machine adjustments and troubleshooting as time allows

PIP

The PIP (Production Improvement Process) program is a specialized program meant to help make improvements on a machine that has been struggling to meet production demands. This includes working with the plant management, crews and one on one with a designated plant specific employee champion.

Visit Includes

• A machine specific combination of MAV/QC/Smart Attack/Rebuilds
• Wear item tracking (via CNC application and by spreadsheet)
• Calibrations and adjustments as needed to reach OEM specifications
• First box out analysis and corrections
• Preventive Maintenance training with a focus on effective machine care
• Operation Training with a focus on efficient order change
• Production scheduling analysis with a focus on maximizing design speed

EVOL CBT

Based on our best-in-class classroom training program, the EVOL CBT program provides an excellent introduction to the EVOL. This online training program (no onsite visits for this service) provides access to six training modules which are designed to bring new operators and maintenance technicians up to speed on all the basics of working on and around the EVOL. These training modules do not assume any prior industry training and are excellent additions to the onboarding process for any plant with an EVOL.

Program Includes

• EVOL Safety and Unit Descriptions
• EVOL Unit Control - Pushbuttons
• EVOL Daily and Weekly Cleaning
• EVOL FE and CE Touchpanels
• EVOL Preventive Maintenance
• EVOL Basic Calibrations

EVOL AR

The EVOL AR program utilizes augmented reality to enhance our customer support capabilities. The Remote Assist function connects on site users with experts from MHIA to quickly diagnose and repair machine issues. The Work Instructions function provides users with easy-to-follow AR procedures for common calibrations and other maintenance tasks. With Remote Assist, plant management, technicians, operators, and engineers can directly collaborate with MHIA technical support staff in real time. On site users can see who at MHIA is available and initiate a support call directly from the app. Once connected, our technician can see what the on-site user is looking at, identify the problem, and walk that user through checkpoints using AR annotation tools. This results in more effective and efficient troubleshooting. Work Instructions are the next step in the evolution of industrial reference materials. Using Work Instructions, users will have access to a library of AR content covering everything from basic machine calibrations, wear part replacement, lubrication, and much more! This content can be used as training material or as a step-by-step procedure for completing tasks on the machine. These animated 3D instructions are much easier to follow than standalone PDF procedures. MHIA is continually developing new Work Instructions and adding them to our expanding library of available AR content.

Schedule Service or Training

Mitsubishi offers a variety of services including digital training and augmented reality support. Our training brings new operators and maintenance technicians up to speed on all the basics of working on and around EVOL.

Schedule a service call or training and we can assist you with any of your machine needs.

For an emergency, please call the number below.

PHONE：410-584-7990
SERVICE EMAIL：[email protected]