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FAQs

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Reservations

I chose a tour date and registered my email address on your site, but it seems like my reservation has not gone through.
We need more than your email address to complete your reservation. You should have received an email from us confirming your registration. Click the URL in this email and follow the instructions to complete your reservation. Once you are done, you will receive an email titled "Tour reservation confirmed."
  • This URL expires in 24 hours. If your URL has expired, please register your email address again on our site.
Can I make reservations other than from online?
Reservations for private individuals are by online only. Reservations for general and school groups are by fax.
Can I change the date or time of my reservation?
Tour dates or times cannot be changed. Please cancel your existing reservation and make another one. Log into your My Page and click “Details” → “Cancel” to cancel you reservation.
My Page
How do I check the details of my reservation?
Log into your My Page and click “Details.”
My Page
Can I make changes to my combined tickets for the MRJ Museum and Aichi Museum of Flight?
Log into your My Page and click “Details” → “Edit” to make changes.
  • You can make changes until 17:00 two days before your tour date.
My Page
Can I make changes to tour participants?
Log into your My Page and click “Details” → “Edit” to make changes.
  • You can make changes until 17:00 two days before your tour date.
My Page
Can I make changes to my group size?
Log into your My Page and click “Details” → “Edit” to make changes.
  • You can make changes until 17:00 two days before your tour date.
    (Please note that, depending on availability, we may not be able to accommodate requests to increase your group size.)
My Page
I don’t see the changes that I made.
After you log into your My Page and click “Details” → “Edit” to make your changes, make sure you go to “Confirm changes” → “Submit.”
You will then see the “Reservation change complete” page with your reservation ID. You will also receive an email showing the details of your change.
My Page
Can I cancel my reservation?
Log into your My Page and click “Details” → “Cancel” to cancel your reservation.
  • You can cancel your reservation until 17:00 two days before your tour date.
My Page
Can I pay in cash?
We accept credit card only.
Can I reserve my tour on the day that I would like to take the tour?
No, we do not take reservations for tours on the day of.
What do I do if I forget my user ID or password?
Enter your registered email in “Problems logging in?” at the bottom of the log in page to receive a URL by email. Click on this URL to reset your user ID or password.

The day of the tour

How do I get to the MRJ Museum?
After you check in at the MRJ Museum check-in counter on the 2nd floor of the Aichi Museum of Flight, a shuttle bus will be waiting to take you to the MRJ Museum. Guests may not visit the factory directly.
How long does a tour take?
The entire tour takes about 140 minutes.
This includes the check in time (which starts 30 minutes before the beginning of the tour), shuttle bus travel time to the Museum, the actual tour time (90 min), and the return shuttle bus travel time.
Tour flow and duration Tour flow and duration
What happens if I don’t make it in time for the tour check-in?
On the day of the tour, check-in closes 15 minutes before the tour begins. You will not be able to join the tour unless you arrive by this time because the group will be taking a shuttle bus to the MRJ Museum.
(Please note that, in such cases, your reservation will be automatically canceled.)
Can I take photos during the tour?
Photography is allowed only in the entrance area on the 1st floor. Visitors are not allowed to bring or use binoculars or any electronic devices capable of recording images or video including cameras or mobile phones during the tour. Please leave these items in the lockers (free) on the 1st floor of the MRJ Museum.

About combined tickets for the MRJ Museum and Aichi Museum of Flight

If I purchase a combined ticket for the MRJ Museum and Aichi Museum of Flight, when can I visit the Aichi Museum of Flight?
Your admission voucher for the Aichi Museum of Flight (good for six months) will be ready for you to pick up on the day of your tour at the MRJ Museum check-in counter on the 2nd floor of the Aichi Museum of Flight.
  • You cannot visit the Aichi Museum of Flight before the day on which your MRJ Factory tour is scheduled.
  • If the reservation for your MRJ Factory tour is in the afternoon, you will have time to visit the Aichi Museum of Flight before your tour.
  • Your Aichi Museum of Flight admission voucher will be held at the MRJ Museum check-in counter until its six-month expiration date. (To pick up your voucher, you will need the QR code you received at reservation and personal ID documentation.)

Credit card charges

When do you charge my credit card?
We charge your credit card after 17:00 two days before your tour. Your credit card will not actually be charged until this time so there will be no charge even if you cancel or make changes to your reservation before this time.
Credit card charges Credit card charges
Using debit or prepaid cards
If you use a debit or prepaid card, depending on your card’s functions, a reservation deposit may be deducted from your card when you complete your reservation.
If you cancel your reservation by 17:00 two days before your tour date, your card company will reimburse this amount at a later date. Please note that it may take up to two months for this reimbursement to appear on your statement.
(Please contact your card company for reimbursement details.)
Credit cards we accept for reservation.
You can use the following cards to make your reservation.
JCB,VISA,MsterCard,American Express,Diners Club INTERNATIONAL

Other questions

Do you issue receipts?
Yes, we do. If you require a receipt, let us know during check-in on the day of the tour.
Do you have parking?
We do not have parking at the MRJ Museum. Please use public transportation. If you decide to visit by car, please use the prefecture-managed Nagoya Airport Parking facilities.
  • No reservations taken.

Prefecture-managed Nagoya Airport Parking office: 0568-29-1600 (Hours: 7:00-22:00)
http://www.nagoya-airport-bldg.co.jp/en/parking/
Do you have a dining area?
We do not have a dining area at the MRJ Museum. You will find restaurants in the shopping mall adjacent to the Aichi Museum of Flight.