I chose a tour date and registered my email address on your site, but it seems like my reservation has
We need more than your email address to complete your reservation. You should have received an email from us confirming your registration. Click the URL in this email and follow the instructions to complete your reservation. Once you are done, you will receive an email titled "Tour reservation confirmed."
This URL expires in 24 hours. If your URL has expired, please register your email address again on
Can I make reservations other than from online?
Reservations for private individuals are by online only. Reservations for general and school groups are
Can I change the date or time of my reservation?
Tour dates or times cannot be changed. Please cancel your existing reservation and make another one.
your My Page and click “Details” → “Cancel” to cancel you reservation. My Page
How do I check the details of my reservation?
Log into your My Page and click “Details.”
Can I make changes to my combined tickets for the MRJ Museum and Aichi Museum of Flight?
Log into your My Page and click “Details” → “Edit” to make changes.
You can make changes until 17:00 two days before your tour date.
After you log into your My Page and click “Details” → “Edit” to make your changes, make sure you go to
changes” → “Submit.”
You will then see the “Reservation change complete” page with your reservation ID. You will also
an email showing the details of your change.
Can I cancel my reservation?
Log into your My Page and click “Details” → “Cancel” to cancel your reservation.
You can cancel your reservation until 17:00 two days before your tour date.
Can I reserve my tour on the day that I would like to take the tour?
No, we do not take reservations for tours on the day of.
What do I do if I forget my user ID or password?
Enter your registered email in “Problems logging in?” at the bottom of the log in page to receive a URL
email. Click on this URL to reset your user ID or password.
The day of the tour
How do I get to the MRJ Museum?
After you check in at the MRJ Museum check-in counter on
2nd floor of the Aichi Museum of Flight, a shuttle bus will be waiting to take you to the MRJ Museum.
may not visit the factory directly.
How long does a tour take?
The entire tour takes about 140 minutes. This includes the check in time (which starts 30 minutes
the beginning of the tour), shuttle bus travel time to the Museum, the actual tour time (90 min), and the
shuttle bus travel time.
What happens if I don’t make it in time for the tour check-in?
On the day of the tour, check-in closes 15 minutes before the tour begins. You will not be able to join
tour unless you arrive by this time because the group will be taking a shuttle bus to the MRJ Museum.
(Please note that, in such cases, your reservation will be automatically canceled.)
Can I take photos during the tour?
Photography is allowed only in the entrance area on the 1st floor. Visitors are not allowed to bring
or use binoculars or any electronic devices capable of recording images or video including cameras or
mobile phones during the tour. Please leave these items in the lockers (free) on the 1st floor of the
About combined tickets for the MRJ Museum and Aichi Museum of Flight
If I purchase a combined ticket for the MRJ Museum and Aichi Museum of Flight, when can I visit the
Aichi Museum of Flight?
Your admission voucher for the Aichi Museum of Flight (good for six months) will be ready for you to
pick up on the day of your tour at the MRJ Museum check-in counter on the 2nd floor of the Aichi Museum
You cannot visit the Aichi Museum of Flight before the day on which your MRJ Factory tour is
If the reservation for your MRJ Factory tour is in the afternoon, you will have time to visit the
Aichi Museum of Flight before your tour.
Your Aichi Museum of Flight admission voucher will be held at the MRJ Museum check-in counter until
its six-month expiration date. (To pick up your voucher, you will need the QR code you received at
reservation and personal ID documentation.)
Credit card charges
When do you charge my credit card?
We charge your credit card after 17:00 two days before your tour. Your credit card will not actually be
charged until this time so there will be no charge even if you cancel or make changes to your reservation
before this time.
Using debit or prepaid cards
If you use a debit or prepaid card, depending on your card’s functions, a reservation deposit may be
deducted from your card when you complete your reservation.
If you cancel your reservation by 17:00 two days before your tour date, your card company will reimburse
this amount at a later date. Please note that it may take up to two months for this reimbursement to
appear on your statement.
(Please contact your card company for reimbursement details.)
Credit cards we accept for reservation.
You can use the following cards to make your reservation.
Do you issue receipts?
Yes, we do. If you require a receipt, let us know during check-in on the day of the tour.
Do you have parking?
We do not have parking at the MRJ Museum. Please use public transportation. If you decide to visit by
car, please use the prefecture-managed Nagoya Airport Parking facilities.