GRI Guidelines Comparison Tables
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GRI 1: Foundation 2021
| Statement of Use | Mitsubishi Heavy Industries, Ltd. refers to the GRI Standard and reports the information listed in this Comparison Table for the period (April 1, 2022 to March 31, 2023). |
|---|---|
| Used GRI 1 | GRI 1: Foundation 2021 |
GRI 2: General Disclosures 2021
| Disclosure | References | ||
|---|---|---|---|
| SUSTAINABILITY DATABOOK 2023 | |||
| 1. The organization and its reporting practices | |||
| 2-1 | Organizational details | - | 【MHI REPORT2023】: Corporate Data (p.98) 【Website】 |
| 2-2 | Entities included in the organization's sustainability reporting | Editorial Policy > Coverage (p.3) | 【Website】 |
| 2-3 | Reporting period, frequency and contact point | Editorial Policy > Coverage (p.3) | - |
| 2-4 | Restatements of information | Editorial Policy > Coverage (p.3) | - |
| 2-5 | External assurance | Third-party Assurance (p.143-145) | - |
| Disclosure | References | ||
| SUSTAINABILITY DATABOOK 2023 | |||
| 2. Activities and workers | |||
| 2-6 | Activities, value chain and other business relationships | Society > Supply Chain Management (p.91-95) | 【MHI REPORT2023】 Business Strategie (p.40-51) Performance Data (p.94-95) Corporate Data (p.98) 【Website】 |
| 2-7 | Employees | Society > Ensuring Diversity, Equity, and Inclusion in the Workplace > Data Related to Diversity and Equal Opportunity (p.50) Data Section > Society > Diversity, Equity, and Inclusion > Data Related to Diversity and Equal Opportunity (p.132-133) |
【MHI REPORT2023】 FinancialandNon-FinancialHighlights (p.94-95) Eleven-Year Financial and Non-Financial Data (p.96-97) Corporate Data (p.98) 【Website】 |
| 2-8 | Workers who are not employees | - | - |
| Disclosure | References | ||
| SUSTAINABILITY DATABOOK 2023 | |||
| 3.Governance | |||
| 2-9 | Governance structure and composition | Governance > Corporate Governance > (p.101-108) | 【MHI REPORT2023】 IntroducingMembersoftheBoard (p.52-55) Corporate Governance (p.62-71) |
| 2-10 | Nomination and selection of the highest governance body | Governance > Corporate Governance > Basic Approach to Corporate Governance (p.101) Governance > Corporate Governance > Corporate Governance System (p.101) |
【MHI REPORT2023】 Corporate Governance (p.62-71) |
| 2-11 | Chair of the highest governance body | Governance > Corporate Governance > Corporate Governance System ・List of Directors and Director Skills Matrix (p.103) |
【MHI REPORT2023】 IntroducingMembersoftheBoard (p.52-55) Corporate Governance (p.62-71) |
| 2-12 | Role of the highest governance body in overseeing the management of impacts | Sustainability Management > Sustainability Framework (p.7-8) Sustainability Management > Material Issues (p.9-15) Sustainability Management > Stakeholder Engagement (p.16) |
【MHI REPORT2023】 A Message from the President&CEO (p.10-17) Corporate Governance (p.62-71) Sustainability Promotion System (p.78-79) Material Issues (p.80‐83) 【Website】 |
| 2-13 | Delegation of responsibility for managing impacts | Sustainability Management > Sustainability Framework > Sustainability Promotion System (p.8) Sustainability Management > Material Issues > Material Issues, KPI, Progress (p.11-15) Environment > Environmental Management > Environmental audit system (p.21) Society > Talent Attraction and Retention > Improve Engagement (p.64) |
【MHI REPORT2023】 Corporate Governance (p.62-71) Material Issues (p.80-81) Employee Engagement (p.91-92) 【Website】 |
| 2-14 | Role of the highest governance body in sustainability reporting | Sustainability Management > Sustainability Framework > Sustainability Promotion System (p.8) Environment > Climate Change > TCFD Disclosure (p.31) |
【MHI REPORT2023】 Sustainability (p.78-83) Responses to Risks and Opportunities Caused by Climate Change (Disclosure in Accordance with TCFD Recommendations) (p.84-85) 【Website】 |
| 2-15 | Conflicts of interest | Governance> Corporate Governance > Corporate Governance System (p.101) | 【MHI REPORT2023】 Corporate Governance (p.62-71) Corporate Data (p.98) |
| 2-16 | Communication of critical concerns | Governance > Risk management > Business Risk Management Structure (p.109) Sustainability Management > Material Issues > Material Issues, KPI, Progress (p.11-15) Governance > Compliance > Promotion System (p.115-116) Governance > Compliance > Compliance (p.117) |
【MHI REPORT2023】 OutsideDirectorsRoundtable (p.56‐61) Business Risk Management (p.74-75) Compliance (p.76) Material Issues (p.80-83) |
| 2-17 | Collective knowledge of the highest governance body | - | 【MHI REPORT2023】 MHI REPORT2023:Corporate Governance Guidelines (p.62-71) 【Website】 |
| 2-18 | Evaluation of the performance of the highest governance body | Governance > Corporate Governance > Corporate Governance System (p.101-103) | 【MHI REPORT2023】 Corporate Governance (p.66) 【Website】 |
| 2-19 | Remuneration policies | Governance > Corporate Governance > Remuneration of Directors (p.104-105) | 【MHI REPORT2023】 Corporate Governance (p.68-70) 【Website】 |
| 2-20 | Process to determine remuneration | Governance > Corporate Governance > Remuneration of Directors (p.104-105) | 【MHI REPORT2023】 MHI REPORT2023:Corporate Governance (p.68-70) 【Website】 |
| 2-21 | Annual total compensation ratio | Governance > Corporate Governance > Remuneration of Directors (p.104-105) | 【MHI REPORT2023】 Corporate Governance (p.68-70) |
| Disclosure | References | ||
| SUSTAINABILITY DATABOOK 2023 | |||
| 4. Strategy, policies and practices | |||
| 2-22 | Statement on sustainable development strategy | CEO MESSAGE (p.6) | 【MHI REPORT2023】 A Message from the President & CEO (p.10-17) |
| 2-23 | Policy commitments | Sustainability Management > Sustainability Framework > Sustainability and CSR Policy (p.7) Society > Human Rights > Basic Approach (p.44) Society > Supply Chain Management > Basic Approach (p.91) |
【MHI REPORT2023】 Sustainability (p.78-79) 【Website】 |
| 2-24 | Embedding policy commitments | Sustainability Management > Sustainability Framework > Sustainability and CSR Policy (p.7) Environment > Environmental Management > Environmental Management Organization (p.21) Environment > Environmental Management > Environmental Targets (p.22) Environment > Biodiversity (p.37-41) Society > Human Rights (p.44-48) Society > Supply Chain Management (p.91-95) Society > Occupational Safety and Health (p.70-76) Governance > Risk management [Cybersecurity] (p.113-114) Governance > Compliance (p.115-122) |
【MHI REPORT2023】 Sustainability(p.78-80) Compliance(p.76) Cybersecurity(p.77) 【Website】 |
| 2-25 | Processes to remediate negative impacts | Society > Human Rights (p.44-48) Governance > Compliance > Promotion System (p.115) |
【MHI REPORT2023】 Compliance (p.76) Sustainability (p.78-79) |
| 2-26 | Mechanisms for seeking advice and raising concerns | Society > Human Rights > Human Rights Due Diligence ・Grievance mechanism (p.48) Governance > Compliance > Promotion System ・Whistle-blowing system (p.116) |
【MHI REPORT2023】 Compliance (p.76) |
| 2-27 | Compliance with laws and regulations | Environment > Environmental Management > Environmental audit system ・Reporting on breaches (p.21) Governance > Compliance > Compliance ・Reporting on breaches (p.117) |
- |
| 2-28 | Membership associations | Sustainability Management > Initiatives and Groups We Participate In (p.17) | 【MHI REPORT2023】 Sustainability > Conformity with International Norms and Information Disclosure (p.79) |
| Disclosure | References | ||
| SUSTAINABILITY DATABOOK 2023 | |||
| 5. Stakeholder Engagement | |||
| 2-29 | Approach to stakeholder engagement | Sustainability Management > Stakeholder Engagement (p.16) | 【MHI REPORT2023】 Sustainability > Relationships with Stakeholders (p.79) |
| 2-30 | Collective bargaining agreements | Data Section > Society > Human Rights > Freedom of Association and Job Security (p.131) | - |
GRI 3: Material Topics 2021
| Disclosure | References | ||
|---|---|---|---|
| SUSTAINABILITY DATABOOK 2023 | |||
| 3-1 | Process to determine material topics | Editorial Policy > Editorial Policy (p.3-4) Sustainability Management > Material Issues> Processes of Identifying Material Issues (p.10) |
【MHI REPORT2023】 Sustainability > Processes of Identifying Material Issues (p.81) |
| 3-2 | List of material topics | Sustainability Management > Material Issues>Material Issues, KPI, Progress (p.11-15) | 【MHI REPORT2023】 Sustainability > Material Issues > Material Issues for MHI Group - Company-Wide Goals and Progress Monitoring Indicators (KPI) (p.82-83)
|
| 3-3 | Management of material topics | Sustainability Management > Material Issues (p.9-15) Stakeholder Engagement (p.16) Environment > Environmental Management (p.20-22) Environment > Climate Change (p.28-34) Society > Supply Chain Management (p.91-95) Society > Occupational Safety and Health (p.70) Society > Ensuring Diversity, Equity, and Inclusion in the Workplace (p.49) Society > Human Resources Development (p.54-56) Governance > Compliance [Anti-corruption] (p.118-119) Governance > Compliance [Anti-trust] (p.120) Governance > Compliance [Tax Transparency] (p.122) |
【MHI REPORT2023】 Value Creation Process (p.14-15) Feature: MISSION NET ZERO (p.30-39) Business Strategies (p.40-51) FinancialandNon-FinancialHighlights (p.94-95) Eleven-Year Financial and Non-Financial Data (p.96-97) Responses to Risks and Opportunities Caused by Climate Change (Disclosure in Accordance with TCFD Recommendations) (p.84-85) HR Strategy (p.86-93) |
Topic Standards (Economy)
| Disclosure | References | |||
|---|---|---|---|---|
| SUSTAINABILITY DATABOOK 2023 | ||||
| GRI 201: Economic Performance 2016 | ||||
| 201-1 | Direct economic value generated and distributed | - | 【MHI REPORT2023】 Value Creation Process (p.14-15) Business Strategies (p.40-51) Financial and Non-Financial Highlights (p.94-95) Eleven-Year Financial and Non-Financial Data (p.96-97) |
|
| 201-2 | Financial implications and other risks and opportunities due to climate change | Environment > Climate Change > TCFD Disclosure (p.31-34) | 【MHI REPORT2023】 Responses to Risks and Opportunities Caused by Climate Change (Disclosure in Accordance with TCFD Recommendations) (p.84-85) |
|
| 201-3 | Defined benefit plan obligations and other retirement plans | - | - | |
| 201-4 | Financial assistance received from government | - | - | |
| GRI 202: Market Presence 2016 | ||||
| 202-1 | Ratios of standard entry level wage by gender compared to local minimum wage | - | - | |
| 202-2 | Proportion of senior management hired from the local community | - | - | |
| GRI 203: Indirect Economic Impacts 2016 | ||||
| 203-1 | Infrastructure investments and services supported | - | 【MHI REPORT2023】 Business Strategies (p.40-51) |
|
| 203-2 | Significant indirect economic impacts | - | 【MHI REPORT2023】 Business Strategies (p.40-51) |
|
| GRI 204: Procurement Practices 2016 | ||||
| 204-1 | Proportion of spending on local suppliers | - | - | |
| GRI 205: Anti-corruption 2016 | ||||
| 205-1 | Operations assessed for risks related to corruption | - | - | |
| 205-2 | Communication and training about anti-corruption policies and procedures | Governance > Compliance [Anti-corruption] (p.118-119) | - | |
| 205-3 | Confirmed incidents of corruption and actions taken | Governance > Compliance > Compliance (p.117) Governance > Compliance [Anti-corruption] (p.118-119) |
- | |
| GRI 206: Anti-competitive Behavior 2016 | ||||
| 206-1 | Legal actions for anti-competitive behavior, anti-trust, and monopoly practices | Governance > Compliance [Anti-trust] (p.120) | - | |
| GRI 207: Tax 2019 | ||||
| 207-1 | Approach to tax | Governance > Compliance [Tax Transparency] (p.122) | - | |
| 207-2 | Tax governance, control, and risk management | - | - | |
| 207-3 | Stakeholder engagement and management of concerns related to tax | - | - | |
| 207-4 | Country-by-country reporting | - | - | |
Topic Standards (Environment)
| Disclosure | References | |||
|---|---|---|---|---|
| SUSTAINABILITY DATABOOK 2023 | ||||
| GRI 301: Materials 2016 | ||||
| 301-1 | Materials used by weight or volume | - | - | |
| 301-2 | Recycled input materials used | - | - | |
| 301-3 | Reclaimed products and their packaging materials | - | - | |
| GRI 302: Energy 2016 | ||||
| 302-1 | Energy consumption within the organization | Environment > Climate Change > GHG Emissions/Energy Consumption Data (p.29) Data Section > Environment > Climate Change ・Energy Use (p.127-128) |
【MHI REPORT2023】 Financial and Non-Financial Highlights (p.94-95) Eleven-Year Financial and Non-Financial Data (p.96-97) |
|
| 302-2 | Energy consumption outside of the organization | - | - | |
| 302-3 | Energy intensity | - | - | |
| 302-4 | Reduction of energy consumption | Environment > Climate Change > GHG Emissions/Energy Consumption Data (p.29) Data Section > Environment > Climate Change ・Energy Consumption (p.127) ・Energy Use (p.128) |
【MHI REPORT2023】 Financial and Non-Financial Highlights (p.94-95) Eleven-Year Financial and Non-Financial Data (p.96-97) |
|
| 302-5 | Reductions in energy requirements of products and services | - | - | |
| GRI 303: Water and Effluents 2018 | ||||
| 303-1 | Interactions with water as a shared resource | Environment > Water Risk (p.35-36) | - | |
| 303-2 | Management of water discharge-related impacts | Environment > Water Risk (p.35-36) | - | |
| 303-3 | Water withdrawal | Environment > Water Risk > Quantity of Water Intake Data (p.36) Data Section > Environment > Water Risk ・Water Usage (p.129) |
- | |
| 303-4 | Water discharge | Data Section > Environment > Water Risk ・Water Usage (p.129) |
- | |
| 303-5 | Water consumption | Data Section > Environment > Water Risk ・Water Usage (p.129) |
- | |
| GRI 304: Biodiversity 2016 | ||||
| 304-1 | Operational sites owned, leased, managed in, or adjacent to, protected areas and areas of high biodiversity value outside protected areas | Environment > Biodiversity > Biodiversity Initiatives ・Biodiversity Risk Assessment (p.38-39) |
- | |
| 304-2 | Significant impacts of activities, products and services on biodiversity | Environment > Biodiversity > Basic Policy on Biodiversity (p.37) Environment > Biodiversity > Biodiversity Initiatives ・Biodiversity Risk Assessment (p.38-39) |
- | |
| 304-3 | Habitats protected or restored | Environment > Biodiversity > Biodiversity Initiatives ・Collaboration with Stakeholders (p.40) Environment > Biodiversity > Biodiversity Initiatives ・Conservation initiatives at operational sites (p.41) |
- | |
| 304-4 | IUCN Red List species and national conservation list species with habitats in areas affected by operations | - | - | |
| GRI 305: Emissions 2016 | ||||
| 305-1 | Direct (Scope 1) GHG emissions | Environment > Climate Change > GHG Emissions/Energy Consumption Data ・GHG Emissions (p.29) Data Section > Environment > Climate Change ・GHG Emissions (p.124) |
【MHI REPORT2023】 Financial and Non-Financial Highlights (p.94-95) Eleven-Year Financial and Non-Financial Data (p.96-97) |
|
| 305-2 | Energy indirect (Scope 2) GHG emissions | Environment > Climate Change > GHG Emissions/Energy Consumption Data ・GHG Emissions (p.29) Data Section > Environment > Climate Change ・GHG Emissions (p.125) |
【MHI REPORT2023】 Financial and Non-Financial Highlights (p.94-95) Eleven-Year Financial and Non-Financial Data (p.96-97) |
|
| 305-3 | Other indirect (Scope 3) GHG emissions | Data Section > Environment > Climate Change ・GHG Emissions (p.126) |
- | |
| 305-4 | GHG emissions intensity | Environment > Environmental Management > Environmental Targets (p.22) Data Section > Environment > EEnvironmental Management ・Environmental Targets (p.124) |
- | |
| 305-5 | Reduction of GHG emissions | Environment > Climate Change > GHG Emissions/Energy Consumption Data ・GHG Emissions (p.29) Data Section > Environment > Climate Change ・GHG Emissions (p.124-126) |
【MHI REPORT2023】 Financial and Non-Financial Highlights (p.94-95) Eleven-Year Financial and Non-Financial Data (p.96-97) |
|
| 305-6 | Emissions of ozone-depleting substances (ODS) | - | - | |
| 305-7 | Nitrogen oxides (NOx), sulfur oxides (SOx), and other significant air emissions | Environment > Waste/Pollution > Waste Generation/VOC Emissions Data ・VOC emissions (p.42) Data Section > Environment > Waste/Pollution ・VOC emissions (p.130) |
- | |
| GRI 306: Waste 2020 | ||||
| 306-1 | Waste generation and significant waste-related impacts | Environment > Waste/Pollution > Basic Approach and Policy (p.42) | - | |
| 306-2 | Management of significant waste-related impacts | - | - | |
| 306-3 | Waste generated | Environment > Waste/Pollution > Waste Generation/VOC Emissions Data (p.42) Data Section > Environment > Waste/Pollution ・Waste generation (p.130) |
- | |
| 306-4 | Waste diverted from disposal | Data Section > Environment > Waste/Pollution ・Waste generation (p.130) |
- | |
| 306-5 | Waste directed to disposal | Environment > Waste/Pollution > Waste Generation/VOC Emissions Data (p.42) Data Section > Environment > Waste/Pollution ・Waste generation (p.130) |
- | |
| GRI 308: Supplier Environmental Assessment 2016 | ||||
| 308-1 | New suppliers that were screened using environmental criteria | - | - | |
| 308-2 | Negative environmental impacts in the supply chain and actions taken | - | - | |
Topic Standards (Society)
| Disclosure | References | ||
|---|---|---|---|
| SUSTAINABILITY DATABOOK 2023 | |||
| GRI 401: Employment 2016 | |||
| 401-1 | New employee hires and employee turnover | Data Section > Society > Talent Attraction and Retention (p.135) | - |
| 401-2 | Benefits provided to full-time employees that are not provided to temporary or part-time employees | Society > Talent Attraction and Retention > Main Systems and Initiatives to Promote Autonomous Workstyles among Employees (p.67) | - |
| 401-3 | Parental leave | Society > Talent Attraction and Retention > Data on Workstyles and Support for Work-Life Balance (p.69) Data Section > Society > Data on Workstyles and Support for Work-Life Balance (p.136) |
- |
| GRI 402: Labor/Management Relations 2016 | |||
| 402-1 | Minimum notice periods regarding operational changes | - | - |
| GRI 403: Occupational Health and Safety 2018 | |||
| 403-1 | Occupational health and safety management system | Society > Occupational Safety and Health > Safety and Health System (p.70) | - |
| 403-2 | Hazard identification, risk assessment, and incident investigation | Society > Occupational Safety and Health > Safety and Health System (p.70) Governance > Compliance > Promotion System ・Whistle-blowing system (p.116) |
- |
| 403-3 | Occupational health services | Society > Occupational Safety and Health > Safety and Health System (p.70) | - |
| 403-4 | Worker participation, consultation, and communication on occupational health and safety | Society > Occupational Safety and Health > Safety and Health System (p.70) | - |
| 403-5 | Worker training on occupational health and safety | Society > Occupational Safety and Health > Safety and Health System (p.70) | - |
| 403-6 | Promotion of worker health | Society > Occupational Safety and Health [Promotion of Health and Productivity Management] (p.73-76) | - |
| 403-7 | Prevention and mitigation of occupational health and safety impacts directly linked by business relationships | Society > Supply Chain Management (p.91-95) | - |
| 403-8 | Workers covered by an occupational health and safety management system | - | - |
| 403-9 | Work-related injuries | Society > Occupational Safety and Health > Data on Occupational Safety and Health (p.71) Data Section > Society > Occupational Safety and Health (p.137-138) |
- |
| 403-10 | Work-related ill health | Society > Occupational Safety and Health > Data on Occupational Safety and Health (p.71) Data Section > Society > Occupational Safety and Health (p.137-138) |
- |
| GRI 404: Training and Education 2016 | |||
| 404-1 | Average hours of training per year per employee | Society > Human Resources Development > Training Hours and Training Costs (p.57) | - |
| 404-2 | Programs for upgrading employee skills and transition assistance programs | Society > Human Resources Development > Human Resource Development Structure (p.55-56) | - |
| 404-3 | Percentage of employees receiving regular performance and career development reviews | - | - |
| GRI 405: Diversity and Equal Opportunity 2016 | |||
| 405-1 | Diversity of governance bodies and employees | Society > Ensuring Diversity, Equity, and Inclusion in the Workplace > Data Related to Diversity and Equal Opportunity (p.50) Data Section > Society > Diversity, Equity, and Inclusion ・Data Related to Diversity and Equal Opportunity (p.132-133) |
【MHI REPORT2023】 Introducing Members of the Board (p.52-55) Corporate Governance (p.63-65) |
| 405-2 | Ratio of basic salary and remuneration of women to men | Society > Ensuring Diversity, Equity, and Inclusion in the Workplace > Data Related to Diversity and Equal Opportunity (p.50) Data Section > Society > Diversity, Equity, and Inclusion ・Data Related to Diversity and Equal Opportunity (p.132) |
- |
| GRI 406: Non-discrimination 2016 | |||
| 406-1 | Incidents of discrimination and corrective actions taken | Governance > Compliance > Compliance (p.117) Data Section > Governance > Compliance ・Compliance (p.142) |
- |
| GRI 407: Freedom of Association and Collective Bargaining 2016 | |||
| 407-1 | Operations and suppliers in which the right to freedom of association and collective bargaining may be at risk | Society > Human Rights > Human rights due diligence > Initiatives for Suppliers (p.47) Society > Supply Chain Management > Initiatives on Human Rights, Occupational Safety, and Procurement (p.94) Society > Supply Chain Management > Supply Chain Monitoring (p.94) |
- |
| GRI 408: Child Labor 2016 | |||
| 408-1 | Operations and suppliers at significant risk for incidents of child labor | Society > Human Rights > Human rights due diligence > Initiatives for Suppliers (p.47) Society > Supply Chain Management > Initiatives on human rights, occupational safety, and procurement (p.94) Society > Supply Chain Management > Supply chain monitoring (p.94) |
- |
| GRI 409: Forced or Compulsory Labor 2016 | |||
| 409-1 | Operations and suppliers at significant risk for incidents of forced or compulsory labor | Society > Human Rights > Human rights due diligence > Initiatives for Suppliers (p.47) Society > Supply Chain Management > Initiatives on Human Rights, Occupational Safety, and Procurement (p.94) Society > Supply Chain Management > Supply Chain Monitoring (p.94) |
- |
| GRI 410: Security Practices 2016 | |||
| 410-1 | Security personnel trained in human rights policies or procedures | Society > Supply Chain Management > Our Improvements in the Supply Chain (p.95) | - |
| GRI 411: Rights of Indigenous Peoples 2016 | |||
| 411-1 | Incidents of violations involving rights of indigenous peoples | - | - |
| GRI 413: Local Communities 2016 | |||
| 413-1 | Operations with local community engagement, impact assessments, and development programs | Sustainability Management > Stakeholder Engagement ・Main Initiatives in FY2022 (p.16) |
- |
| 413-2 | Operations with significant actual and potential negative impacts on local communities | - | - |
| GRI 414: Supplier Social Assessment 2016 | |||
| 414-1 | New suppliers that were screened using social criteria | - | - |
| 414-2 | Negative social impacts in the supply chain and actions taken | - | - |
| GRI 415: Public Policy 2016 | |||
| 415-1 | Political contributions | Governance > Compliance [Anti-corruption] > Total Donations and Contributions (p.118) | - |
| GRI 416: Customer Health and Safety 2016 | |||
| 416-1 | Assessment of the health and safety impacts of product and service categories | - | - |
| 416-2 | Incidents of non-compliance concerning the health and safety impacts of products and services | - | - |
| GRI 417: Marketing and Labeling 2016 | |||
| 417-1 | Requirements for product and service information and labeling | - | - |
| 417-2 | ncidents of non-compliance concerning product and service information and labeling | - | - |
| 417-3 | Incidents of non-compliance concerning marketing communications | Society > Customer Relationship Management > Responsible Advertising Activities (p.88) | - |
| GRI 418: Customer Privacy 2016 | |||
| 418-1 | Substantiated complaints concerning breaches of customer privacy and losses of customer data | - | - |