The GPM outlines requirements to facilitate business transactions for partner companies including group companies and suppliers and to further improve the quality of MHI's products and services.
The following describes the requirements to start business transactions with MHI.
Suppliers are required to provide their customers with service such as repair and maintenance of the product for a certain period. Requirements for service shall be provided on a specification and/or a contract according to the demand of the customer.
Suppliers in cooperation with their sub-suppliers are requested to supply repair and maintenance parts for a duration corresponding to product life cycle, according to the requirements of the customer, and MHI. This includes repair, preventive measures, and claim management.
It is extremely important for MHI to manage the quality of materials and services that were used to manufacture products. MHI asks its suppliers to …